Proud graduate of the TRIUM global executive MBA from HEC-Paris, the London School of Economics, and NYU-Stern. Click here for perspective on TRIUM.


Member of the Academy of International Business (AIB).

Longtime member of the Washington DC chapter of the World Affairs Council.


Improv Approaches

The inaugural Fall issue of Customer Experience Quarterly will be available from me and select content partners around the world. Available both in digital format and in a printed edition, it will feature tentpole articles that frame and prove the value of customer experience management as a new management paradigm, as well as current stories on how companies large and small are implementing experience-centric strategies. We will recount successes and failures, and integrate the magazine content with online materials perfect for the individual manager and for the business unit.

Stay tuned. If you'd like more information, please sign up for a VIP account under Strategic CEM Community.