Paul Ward is a managing partner at Clarety Global Investments, LLC, a New York-based global company organizing investment banking activities in financial services, biopharm, green energy, intellectual property, and other sectors. He also is a globally active management consultant and executive trainer, focusing primarily on the interdisciplinary management practice of customer experience management (CEM). His expertise is in business model design, positioning, customer strategy development, and CRM, as well as financial and customer analytics, all within a global context.
Paul is a contributing author to CRM at the Speed of Light (3rd Edition), and It’s All about Customer Experience, as well as a regular writer for CRM Today and GCEM's customer management portal in China. He also is a trainer and educator in branding and customer management, teaching regularly in Shanghai, Singapore, London, Dubai and around Europe, North and South America, and in business school programs at leading universities in the United States.
His management consulting clients include American Express, Apple, 3M Colombia, AB Sampo Bank, Andersen Consulting, Argos Cement, Michelin, Symantec, the Writers Guild of America, the Screen Actors Guild, the Carnegie Institute for Science, Young & Rubicam, Levick Strategic Communications, Emerging Markets Communications, the governments of Canada and UAE, Chemonics International, the US Department of Commerce, the Drug Enforcement Agency, the International Society for Pharmaceutical Engineers, the American Law Institute, the World Bank, the IMF, and Bill Clinton’s Global Fairness Initiative.
Paul has his global executive MBA from the TRIUM Global MBA program (#3 globally ranked by Financial Times), a joint venture of The London School of Economics and Political Science, NYU Stern School of Business and HEC in Paris. A member of the American Society of Association Executives, the Academy of International Business, and the CRM Association of America, of which he is an executive. He recently finished a three-year term as head of the TRIUM alumni steering committee (TASC), organizing global events, advanced programming, communications and websites for this exclusive program. Favorite venues for the alumni events he organized: Shanghai, Bogota, San Francisco, New York, and Paris.