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Paul in action in Shanghai, 2008, as part of recognizing global companies with customer management awards, contributing with a lecture and Q&A on customer experience management analytics and strategy, as well as formally congratulating winners of the global award.

As head of the TRIUM alumni steering committee I was privileged to worth with our partner institution, NYU-Stern, in organizing TRIUM events in Firenze in 2007. Here are some pictures from that memorable event.